At our store, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, you can return or exchange items within 14 days of the delivery date, provided they are unused, in their original packaging, and in the same condition as received.

To start a return or exchange, please contact our customer service team with your order details. We will guide you through the process and provide a return authorization number.

If the return is due to a defective or incorrect item, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs.

Refunds will be issued to the original payment method, excluding shipping costs unless the return is due to an error on our part.

Yes! If you prefer an exchange, please specify your preferred size, color, or model. We will do our best to accommodate your request based on availability. The exchanged item must be of the same amount as the original purchase.

If your order arrives damaged or defective, contact us immediately so we can arrange for a replacement or refund. We will cover the return shipping costs for these cases.

Yes! You can return items directly to our Parańaque HQ with the original receipt for a faster process.

Once we receive your return, we will process the refund or exchange within 3-5 business days.

If you have any questions or need help with a return or exchange, please don’t hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we’re here to assist you!